At Running Clothes King Run, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, our Returns & Refund Policy is here to help.
Eligibility for Returns:
- Items must be returned within 15 days of the delivery date.
- Products must be in their original condition, unused, unwashed, and with all tags attached.
- Items marked as "Final Sale" are not eligible for return or exchange.
How to Initiate a Return:
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Contact Us: To start a return, please email our customer service team at returns@runningclotheskingrun.com with your order number and reason for return. We will provide you with a return authorization number and further instructions.
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Prepare Your Package: Place the item(s) you wish to return in their original packaging, including any accessories, tags, and documentation. Include a copy of your receipt or proof of purchase.
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Ship the Item(s): Ship the item(s) back to us using the return address provided by our customer service team. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Return Address:
Running Clothes King Run
Attn: 83 Foulden Road, London, N16 7UH, United Kingdom
Processing Your Return:
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive a notification email once the refund has been processed.
- Please allow 7-10 business days for the refund to be processed by your bank or credit card issuer.
Exchanges:
- If you need a different size, color, or product, please follow the return process to send back the original item(s) and place a new order for the desired item(s).
- Exchanges are subject to product availability and will be processed as a separate transaction.
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
- If you receive a refund, the original shipping cost from your initial order will not be included in the refunded amount.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately at sales@kingrun.co.uk with a description and photo of the issue.
- We will work with you to arrange a replacement or refund for the damaged or defective item at no additional cost to you.
Wrong Sizes
- Return Process: If you receive an item in the wrong size, you can return it within 15 days for an exchange or a refund.
- Condition: The item must be unworn, unwashed, and in its original condition with tags attached.
Non-Returnable Items:
- Gift cards
- Final sale items
- Items purchased through third-party retailers or marketplaces
Contact Us:
If you have any questions or need further assistance with your return or refund, please reach out to our customer service team at sales@kingrun.co.uk. We’re here to help!
Thank you for shopping with Running Clothes King Run. We appreciate your business and are committed to ensuring your satisfaction.